Frequently Asked Questions
GENERAL QUESTIONS
Where are you located?
We are located in Toronto at 3717 Chesswood Drive (Sheppard Ave & Allen Rd). We also have a location open in downtown Toronto in November and December at 40 King Street West Concourse in the Scotia Plaza on the 1st level.
Are all your gift baskets Kosher?
We do have a large selection of Kosher Gift Baskets and also Kosher for Passover baskets around Passover time, although not all our baskets are Kosher.
Are your gift baskets nut-free?
We are not a nut-free facility, although all our food is wrapped individually and if requested we can absolutely make a nut-free basket!
Do the items in your gift baskets come fully wrapped?
All of our food comes fully wrapped, there is no open food to cause contamination in our baskets.
ORDERING
Do I have to create an account to place an order?
Yes! You would need to create an account to place an order as we need information for billing and invoice purposes.
Can I order multiple gift baskets in one order?
Yes! You can order multiple gift baskets in one order even when going to different or the same addresses. You will also be given a discount in some cases if ordering many gift baskets to the same location. We have corporate specialists who also manage large orders from ten gifts to thousands of gifts.
I want to change something on my order. Can I do that?
Yes! Please give us a call at 416-782-3232 so we can assist you.
Do you require the recipient’s phone number?
We highly recommend providing the recipient’s phone number to avoid any delays.
What type of payment do you accept?
We accept Debit Visa, Visa, Mastercard and American Express online and in store. Please note that we do not accept cash in the store though.
Can I substitute an item when I place an order?
Here at Nutcracker Sweet we are open to customizations to a certain extent. This is dependent on the time frame, budget, and time of year. Please give us a call at 416-782-3232 to discuss any substitutions or additions you would like in your gift basket. We reserve the right to substitute contents for equal or great value.
Does the gift basket look the same as what is shown on the website?
All our gift baskets are made in advance to ordering/holidays meaning that what you see online is going to be exactly or very similar to the gift basket you send. The gift basket items or containers are subject to change due to stock availability throughout the year. Please call for specific inquires.
What type of products do you use? Are they fresh and good quality?
We only use brand name and high-end quality products. This goes for all of the products in our baby baskets as well. We also ensure that are food products are safe and keep up with our health standards, which is why we are proud to have NSF certification.
Can I arrange a pick-up when I place an order online?
You can not select pickup for an online order although you can arrange a pickup at our Chesswood location by calling us at 416-782-3232.
DELIVERY
Where do you deliver to?
We deliver across North America in Canada & the USA.
Where do you ship your products from?
We ship all our gift baskets from our warehouse and store located in Toronto, Canada.
What if the recipient is not at home when the gift is delivered?
Our local drivery service will make sure that it is a safe neighborhood before leaving anything and if there is a safe area (i.e covered porch) to leave the gift. We highly recommend providing the recipient’s phone number to avoid any delays.
UPS/Canada Post will either reattempt the delivery the next day or may take an item to the local depot after leaving a pickup slip.
Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies.
UPS/Canada Post will either reattempt the delivery the next day or may take an item to the local depot after leaving a pickup slip.
Please make sure that the address you give us is accurate and correct. Delivery delays can occasionally occur if there are address inconsistencies.
Do you deliver gift baskets across Canada & USA?
Yes! We do deliver across Canada & USA. Place your order with us today!
CORPORATE ORDERS
I want to place a large order. What should I do?
We have corporate specialists to help and guide you through the process. The most convenient way is to download our order form from our website. Our order form is located at the top left-hand corner of our website. Please fill out all the information and send it to gifts@nutcrackersweet.com.
Can I add my own branding or greeting cards?
Yes! You can add custom cards, ribbons & labels to your gift baskets that may include your logo!
Where can I download your order form?
Our order form is located at the top left-hand corner of our website. For more information on our corporate ordering feel free to call us at 416-782-3232 or email us at gifts@nutcrackersweet.com.
I want to add my logo to the gift basket. Can I do that?
Yes! We are currently offering customized logo baskets and logo ribbons. Please contact us for more information at gifts@nutcrackersweet.com.
When is the last day I should order to ensure Christmas delivery?
We recommend ordering your Christmas gift baskets a week in advance with delivery 4-5 days before Christmas to guarantee delivery. Please refer to our Delivery Information regarding the deadlines. However, we may still be able to accommodate last minute orders by calling 416-782-3232.
Can I create a completely customized gift basket?
Yes! Please email us at gifts@nutcrackersweet.com and kindly provide more information regarding your inquiry, budget, and more details on what you are wanting.
AGE VERIFICATION
You must be more than 19 years of age to buy this product.
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